A recent American Hospital Association report estimated that asthma, diabetes and hypertension alone cost U.S. employers $30 billion per year. The Center for Studying Health System Change’s (HSC) nationally representative 2007 Health Tracking Household Survey found that one in five Americans reported delaying or not getting needed medical care in 2007, up from one in seven in 2003. It is important to note that insured individuals experienced a larger relative increase in access problems than the uninsured. Delaying needed care most often results in future escalated symptoms and healthcare utilization costs.

The HSC’s 2007 site visits to 12 nationally representative metropolitan communities found that it is commonplace for health plans to have initiatives such as disease management and wellness programs in place to promote health and wellness. Many of these initiatives are limited in that the program’s reach and effectiveness is dependent upon the number of contacts members can receive from care managers and that, as several health plan respondents said to the HSC, it takes at least three to five years to have sufficient information to determine return on investment.

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Health Plans  <  Customer Focus  <  Home

Reduce Hospitalizations and Improve Member Care

Finally. An overwhelmingly simple, innovative solution, proven to dramatically reduce avoidable hospital admissions. Whatever current chronic care management program you have in place, Pharos Innovations’ Tel-Assurance® remote patient monitoring platform will enhance your efforts. How? By capturing daily visibility of members’ health status and providing your care managers with real-time information that allows them to intervene before symptoms escalate and result in avoidable hospitalizations.

Tel-Assurance:

  • Is a highly cost-effective technology platform
  • Offers quick, easy implementation
  • Delivers dramatic reductions in hospital admissions
  • Reduces overall healthcare costs by an estimated $2.6M per 1,000 Enrolled Members
  • Improves staff and member satisfaction
  • Increases care manager productivity

How We Do It


Participants use any available telephone (land line, cell phone or payphone) or internet connection and basic health measurement tools, such as their own standard bathroom scale or glucometer, to gather and report basic symptom information for care manager follow-up, as needed.


  • Telephone or Internet-based remote patient monitoring
  • Rapid ramp-up and scalability can be up and running in 30 to 45 days
  • No expensive, hard-to-use equipment
  • Turnkey enrollment and retention to maximize program success



What We Can Do For You

Tel-Assurance has been proven to show consistent and reproducible results across payer and provider organizations and diverse geographies and populations served. Whether it is a large Medicare Advantage plan or an integrated healthcare system, Tel-Assurance can reduce hospitalizations, save money and increase member and care manager satisfaction. Below is a small sample of how Tel-Assurance has helped diverse clients reduce expensive and avoidable hospital admissions:


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Collaborative Forum

Visit Pharos' new blog on the issues that will get us closer to transforming our healthcare delivery system.

Virtual Pharos

Commonwealth Fund Briefing: "Pathways to Payment Innovation in a Post-Health Reform Era" View video of the May 10 briefing on the impact of healthcare reform on our healthcare delivery and payment system.

Chicago Business Today Features Pharos Innovations on Healthcare Reform View video news clip of Lisa Leiter's interview with Pharos' CEO on shaping healthcare delivery system reform.

Pharos Findings

South Jersey Healthcare Seeks to Reduce Readmissions, Improve Quality - Preliminary results show an 83% reduction in avoidable admissions and .5 day decrease in average length of stay per admission.

Henry Ford Health System Reduces Costly, Avoidable Admissions - Results show 36% admissions reduction in HF program participants and return of 2.3:1 vs. program costs.

Inova Mount Vernon Hospital Reduces Hospital Admissions - Admissions reduced in HF program participants by 75%; includes preliminary results using Tel-Assurance®

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