Tel-Enrollment

Tel-Enrollment  <  The Pharos Solution  <  Home

Turn-Key Enrollment and Retention Support

We Take the Burden Off You

It is no surprise that program enrollment and retention are critical to optimizing program success. The greater the number of participants who are engaged in a health improvement program, the greater the programs’ outcomes, both clinical and financial.

The Team

For maximum impact and success, the Tel-Enrollment team is comprised of professionals with different expertise and specialties, from persuasive communications to behavior change. Each team member receives specialized training on such topics as program details; behavior change techniques; each client’s unique culture, messaging, etc.; and privacy/compliance.

Branding, Your Way

The Tel-Assurance remote patient monitoring program is designed to help clients foster brand loyalty. Each interaction participants and physicians have with Tel-Assurance can be custom-branded with your logo, messaging and marks. This includes our phone system, website and all printed communications.

Telephonic Outreach and Targeted Communications

At the heart of Tel-Enrollment is our targeted outreach to inform all eligible individuals about the program and facilitate enrollment. While enrollment rates vary widely due to many factors such as company culture, program availability, program design and internal support, etc., our clients typically see enrollment rates between 20% and 60%. In some cases, such as with the Iowa Medicaid Congestive Heart Failure Population Disease Management Demonstration, we have seen enrollment rates as high as 66% retained after one year.

The telephonic outreach may include initial welcome calls to inform participants of the program, first-call orientation to walk participants through the program on their first use and regular follow-up calls to encourage program retention. Telephonic outreach is supported by written communications, such as welcome letters, detailed patient instructions, magnets, etc., that are sent to participants as well.

Additionally, we offer our Tel-Enrollment Communications Toolkit, which provides clients with a broad range of user-friendly awareness communications they can post in their workplace, email or send via mail to their population and/or include in publications such as newsletters and on web portals.