what is patient engagement

The Patient Engagement Journey: Part 4

by Dr. Randall Williams, MD Defining patient engagement. In this series of articles, I’ve described patient engagement as a journey – a journey that many in healthcare have started without actually having a clear destination in mind. We started with Triple Aim, got input from other industries, and listened to patients themselves. But none of these things answered the question: …

Dr. Randall Williams, MDThe Patient Engagement Journey: Part 4
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The Patient Engagement Journey: Part 3

by Dr. Randall Williams, MD If you’ve been following this series on patient engagement since my first article, you’ve no doubt realized that a lot of preparation goes into the journey. Now, let’s turn our attention to the people who make this journey worthwhile: the patients! The healthcare industry has traditionally struggled with being a paternalistic model. We often leave …

Dr. Randall Williams, MDThe Patient Engagement Journey: Part 3
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The Patient Engagement Journey: Part 2

by Dr. Randall Williams, MD On the journey to patient engagement, we won’t end up at the right destination unless we plan what we want to do. There are lots of questions to ask in the planning phase, such as: What do we want to achieve? Who are we hoping to benefit? How will we know we got it right? …

Dr. Randall Williams, MDThe Patient Engagement Journey: Part 2
“The journey of a thousand miles begins with one step.”

The Patient Engagement Journey: Part 1

by Dr. Randall Williams, MD “The journey of a thousand miles begins with one step.” Imagine you’re taking a trip. Unless you know your destination, how will you know when you’ve arrived? You’re likely to end up lost, or going in circles, before you find the right way. The same is true for the healthcare industry. Let’s step back and …

Dr. Randall Williams, MDThe Patient Engagement Journey: Part 1