How long should patient engagement last? (Hint: it’s longer than you think.)

by Dr. Randall Williams, MD When I speak to a group of clinicians, I am often asked how long patients should stay engaged within a structured program monitoring clinical status and self-care. Sometimes, the question is based on economic concerns (“We have a limited budget to engage and coordinate patient care.”) Increasingly though, I’ve noticed a shift in this question …

Dr. Randall Williams, MDHow long should patient engagement last? (Hint: it’s longer than you think.)

Patient engagement takes more than a portal.

by Dr. Randall Williams, MD The 26th Annual HIMSS Leadership Survey results are in and nearly three-quarters of the respondents indicated that patient engagement, satisfaction and quality of care would be THE business issues that would most impact their organization over the course of the next two years. 74% also indicated that IT was a critical tool needed to enable …

Dr. Randall Williams, MDPatient engagement takes more than a portal.

How to scale care coordination successfully.

by Dr. Randall Williams, MD What does it take to scale successfully? It’s a question that businesses ask themselves all the time. In healthcare, answering the question has taken on additional urgency thanks to the transition from fee-for-service to value-based care. And I’m willing to bet that scaling care coordination is one of the biggest pieces of the puzzle that …

Dr. Randall Williams, MDHow to scale care coordination successfully.

The challenge of scaling care coordination.

by Dr. Randall Williams, MD The past few weeks have been a whirlwind. My colleagues and I attended conferences hosted by the World Healthcare Congress, NAACOS, AMGA and the CMR Institute (where I spoke). Although the agendas differed slightly, each event focused on the overall potential and challenges inherent in the shift to value-based care. One challenge we heard repeatedly …

Dr. Randall Williams, MDThe challenge of scaling care coordination.